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Basic Support Plan
Cyberoam's Basic Support Plan is designed to provide you best of the services with limited investment. The basic plan offers you 8 hours-a-day 5-days-a-week support along with access to Cyberoam Knowledge Base and Online Case CollectionTool.
Technical Support Services
Remote technical support is provided through
- Email: 8 x 5 Support (Business days only)
- Web: 8 x 5 Support (Business days only)
Online Support Services
- Unlimited access to Knowledge base
24x7 Access to Cyberoam knowledge-base, allowing you access to documentation, product information, manuals, software release notes, etc. Cyberoam Knowledge- base also helps you to research common technical issues at your convenience.
- Restricted access to TACCase collection tool:URL
24x7 Access to our Cyberoam Case Collection Centre, allowing you restricted access to current customer support cases as well as resolved cases.
Software Support Services
- Hot-Fixes and enhancement upgrades 24x7
- Software andOSupgrades 24x7
- Signature and database update 24x7
- Intrusion Detection and Prevention
- Anti Virus,Anti-Spyware,Anti-Malware
- Anti Spam Database
remote diagnostic &analysis of your Cyberoam Console.
Warranty and Replacement Services
- Limited 1Year hardware warranty on Cyberoam spares-parts except power supply &fans.
- 10 day return and replacement policy
01-WSS-RNL-0035IA-03 3 Year Renewal - Basic 8x5 Support & Maintenance for Cyberoam CR 35ia
Details
Basic Support Plan
Cyberoam's Basic Support Plan is designed to provide you best of the services with limited investment. The basic plan offers you 8 hours-a-day 5-days-a-week support along with access to Cyberoam Knowledge Base and Online Case CollectionTool.
Technical Support Services
Remote technical support is provided through
- Email: 8 x 5 Support (Business days only)
- Web: 8 x 5 Support (Business days only)
Online Support Services
- Unlimited access to Knowledge base
24x7 Access to Cyberoam knowledge-base, allowing you access to documentation, product information, manuals, software release notes, etc. Cyberoam Knowledge- base also helps you to research common technical issues at your convenience.
- Restricted access to TACCase collection tool:URL
24x7 Access to our Cyberoam Case Collection Centre, allowing you restricted access to current customer support cases as well as resolved cases.
Software Support Services
- Hot-Fixes and enhancement upgrades 24x7
- Software andOSupgrades 24x7
- Signature and database update 24x7
- Intrusion Detection and Prevention
- Anti Virus,Anti-Spyware,Anti-Malware
- Anti Spam Database
remote diagnostic &analysis of your Cyberoam Console.
Warranty and Replacement Services
- Limited 1Year hardware warranty on Cyberoam spares-parts except power supply &fans.
- 10 day return and replacement policy
Additional Information
| Manufacturer | Cyberoam |
|---|---|
| Subscription Service | Basic 8x5 Support |
| Subscription Length | 3 year Renewal |
| Special Sales Message | No |
| Price | $351.00 |
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