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What you need to know when purchasing a Barracuda Web Filter Firewall

The purpose of this article is to inform you on what you need to purchase in order to implement a Barracuda Web Filter Firewall solution.


What must be purchased:


Barracuda Web Filter Firewall Appliance - This would be the hardware you need to implement the solution.


Energize Updates- Required subscription for the first year. This subscription must be purchased or Barracuda will not ship the device. After the first year, you have the option of whether you would like to renew this or not. If you choose not to, you will not receive critical updates to the software and will likely see a significant decrease in performance for your appliance.


Optional Upgrades


Instant Replacement- This subscription will extend the hardware warranty on your device beyond the 90 days that comes with it. It will guarantee overnight replacement of your device in the event of failure. Instant Replacement will also give you access to 24x7 phone and email support, where you would only receive support during office hours with the purchase of Energize Updates alone.


Premium Support- This option is available on the Barracuda 610 and above. It will guarantee you get the fastest response time on any technical issues. You will have a dedicated support team who is familiar with your environment and advanced notification of new repairs and features in upcoming software releases.

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