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CudaTel Communication Server FAQs

Is the CudaTel Communication Server a traditional PBX?

While incorporating features of traditional enterprise-class PBXs, the CudaTel Communication Server is a next-generation communication platform. The CCS features automated handset provisioning, call routing, recording, call queueing, parking, unified messaging/voicemail, conferencing and conference bridges and more, with no per box, per feature, or per user restrictions.

Which phones are supported by the CudaTel Communication Server(CCS)?

CCS supports any SIP compliant handset or softphone, and is provider agnostic. However, built-in automated provisioning is supported for specific Polycom and Snom handsets.

How does the automated handset provisioning work?

By simply plugging a phone into the network of the CCS, the CudaTel Communication Server will discover compatible phones on the network. A few clicks later, phones can be assigned to users by phone MAC address and are immediately live after a quick and automatic handset reboot.

Can I use analog phones and devices?

Yes, with a hardware Analog Telephone Adapter, analog phones can be connected to the system like any other handset.

Does the system have FAX support?

Yes, Fax to Email and PDF is natively supported. Phone and extensions can be assigned so every user of the system has their own dedicated/personal fax line.

What sort of sound quality does the CCS have?

The CudaTel Communication Server supports High Definition audio codecs - providing near CD-quality sound from handset to handset, including conference bridges. Compatible handsets are required.

How much are the per user or per seat fees?

CudaTel does not charge any per user or per port fees. Additionally, servers are not restricted to a specific count of users, rather an recommended capacity is provided.

Can I connect my CudaTel to X phone company?

The CudaTel Communication supports SIP-compliant VOIP server providers, as well as integrated TDM hardware for traditional phone lines. Connectivity to your provider is assured.

Is there support for device linking or multiple offices/locations?

Yes, with a few settings, multiple CudaTel communications servers can be linked to support interoffice calling, using VOIP protocols and High Definition quality audio.

Do I need to buy additional hardware?

To connect to carriers, TDM(phone company) hardware or a media gateway may be required. CudaTel offers integrated TDM hardware in all models, with capacity for analog to quad T1/PRI.

Do you integrate with LDAP/Windows directory services?

With just LDAP authentication credentials, CCS can automatically import, sync, and utilize existing directory service data.

Is CudaTel Communication Server Open Source?

CudaTel actively contributes to many open source projects including FreeSWITCH. While the core of the product is based on FreeSWITCH, the remainder of the services and applications are proprietary.

How do I manage the CudaTel Communication Server?

Taking advantage of the latest in web technologies, the CCS is managed via an easy-to-use Web-based user interface.

What support options are available?

Unrestricted and unlimited 24x7 phone and email support is included with each CudaTel server.

What sort of warranties are available?

Each CudaTel server comes with a 1-year hardware warranty. Additional levels of warranties including over-night Instant Replacement can be purchased at low fees.

How is CudaTel affiliated with Barracuda Networks?

CudaTel is a wholly owned subsidiary of Barracuda Networks; a collaboration of Barracuda Networks and FreeSWITCH.

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